The in-store pickup option is totally FREE. It means that your order will be delivered to your chosen Mode Choc store that you have previously selected in the shipping option of your purchase. All deliveries will arrive in-store within 1 to 5 business days. When your order is ready for pickup, you’ll receive an email. Then, you must go in front of the main door of your pickup store during the scheduled hours (see schedule below). At your arrival, call the 1-844-887-2462 to say you’re here and the responsible person will be happy to bring you your order.

Schedule for in-store pickup in front of the door:
Monday to Friday: 9:30 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 12 pm – 4 pm

Note that you can also go to the checkout of your pickup store at any time to recover your package.

A few tips to avoid returns:

• During your shopping, carefully consult the sizing chart. As we have several brands in store, the sizing may change from one product to another.
• Make sure to review your order before finalizing your payment.
• You can exchange or refund in any of our stores.

As stated above, the total amount of your order must be over $75 to benefit from a free shipping, but this is excluding the presale items. When buying presale items, a $2.99 handling charge is automatically applied to your total, no matter the final amount of your order.

In Canada, Mode Choc collects sales tax on products ordered through this website. The sales tax rate that will apply to an order depends on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in all provinces, except in the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sales tax is added to all orders in Quebec (9.975%).