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Frequently Asked Questions

Are all the products I found in store available on www.modechoc.ca ?

No. All the products you find on modechoc.ca can be found in the store. However, not all the products in the store are on the site. You may therefore see ads for products on modechoc.ca or elsewhere that are only available in stores.


Are the prices in-store and online the same?

Yes. Our prices are always the same online and in-store.


Can I buy products that are not available online?

No. Only products available on modechoc.ca can be sold online. For more information on any of our product(s) please contact our customer service representatives.


Is it possible to receive more information about promotions and fashion trends?

Absolutely! Simply subscribe to Mode Choc’s newsletter in the tab at the bottom of the home page.


SUBSCRIPTION AND PERSONAL ACCOUNTS

Do I have to create an account to buy online?

You are never required to create an account to purchase products online at modechoc.ca. You can choose to purchase as a guest by simply providing us your email address. By providing your email address you have access to your order and your billing.


Can I modify or cancel my account?

Yes. You can modify your account directly in your customer profile or cancel it any time by contacting our customer service representatives at toll-free number 1-844-887-2462.


When I put items in my shopping bag, do I have to buy them?

Never are you required to buy the items you put in your shopping bag.


BILLING

What payment methods are accepted?

Credit Card (Visa, Visa Debit Card & MasterCard), Visa Checkout, Mode Choc Gift Card. All transactions are in Canadian dollars.


SHIPPING

What are the shipping rates?

Shipping is free for orders over $75.00. This offer is valid in Canada only on merchandise ordered through the site.There is a $10.00 flat rate shipping for all orders under $75.00 through all Canada.


Why are there shipping costs?

Mode Choc works hard to offer its clients the best retail price on the market. Shipping costs cannot be hidden in our product price. 100% honesty is our motto!


What is the delivery timelines for my order?

You have to wait within 4 to 7 business days for delivery in Canada. This timeline does not include weekends and holidays.


Do you ship internationally?

No, we only ship in Canada.


Can I have my order delivered elsewhere than my billing address?

Yes. You can have your order shipped to any Canadian address. Simply enter the address in the ‘’Shipping’’ section.


How can I track my package?

When you have completed your purchase, you will automatically receive an email confirming your shipping order. In this email, you will find the link to the Canada Post site that will allow you to track the progression of your package. You will also be able to review your order status via your customer account under the ‘’Order history’’ tab.


Can I buy online and pick up my order in store?

Of course you can and it’s free! You only have to select the "in-store pickup" option in the buying process. All deliveries for in-store pickups will arrive within 3 to 10 business days. When your purchase arrives at your selected store, we will contact you by phone to let you know that your order is ready to be picked up. Please note that the in-store pickup is not available at the Moncton store.


RETURNS AND REFUNDS

Can I exchange and return online purchases in-stores?

Yes, you can exchange or get a refund at any time for merchandise purchased on modechoc.ca in the store of your choice. Note that the terms and conditions are the same as in-store: exchangeable and refundable within 30 days following the receipt of the package for regular priced items only that are in their original condition. When you go into the store, make sure you have the original receipt and the product(s) you want to return or exchange. The refund will be made according to the original payment method. All sale products purchased on modechoc.ca are a final sale. However, they may be exchanged in store.


Can I return an in-store purchase online?

No. A purchase made in store can only be returned in-store.


How do I find the nearest store location to return a product?

Consult the ‘’our store’’ section on the bottom of the home page.


If the products don’t fit, how can I proceed?

Please contact our customer service representatives at 1-844-887-2462, via email or chat. A member of our team will gladly assist you.


What is the shipping rate for a return?

It is now free for any Canadian return.


How to avoid a return ?

In three easy steps: • During your shopping, consult carefully our sizing chart. As we have several brands in store, the sizing may change from one product to another. • Make sure to review your order before finalizing your payment. • You can exchange or refund any of our product(s) in any of our stores.


What is the timeline to ask for an exchange or refund online?

You have a period of 30 days to return regular priced items following the date of receipt of the merchandise. Items on sale are final sales.


SECURITY AND CONFIDENTIALITY

Are my online purchase(s) safe?

Yes, modechoc.ca is hosted on an SSL secure server, which means that all data transmitted to us online is encrypted and completely protected. Even if you pay by credit card, you still need to provide your card number at every checkout. As an additional security measure, no confidential data will be kept on our server.


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To be aware of the latest trends, our promotions and events!