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Shipping policy

Shipping procedure

Shipping is free with any purchase(s) over $75.00. This offer is only valid in Canada, on products ordered online via the Website.It doesn’t include taxes, gift cards and articles identified as "store delivery only". We offer a flat rate of $10 for all shipping in Canada. Usually, all deliveries will arrive within 4 to 7 business days, excluding weekend and holidays.

Mode Choc works hard to offer its clients the best retail prices on the market. In this case, the shipping rate cannot be hidden in our product prices. 100% honesty is our motto!

In-store pickup

The in-store pickup option is totally FREE. It means that your order will be delivered to your chosen Mode Choc store that you have previously selected in the shipping option of your purchase. All deliveries will arrive in-store within 1 to 5 business days.** When your order is ready for pickup, you’ll receive an email. Then, you must go in front of the main door of your pickup store during the scheduled hours (see schedule below). At your arrival, call the 1-844-887-2462 to say you’re here and the responsible person will be happy to bring you your order.

Schedule for in-store pickup in front of the door:
Monday to Friday: 9:30 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 12 pm – 4 pm

Note that you can also go to the checkout of your pickup store at any time to recover your package.

** Please not that for Moncton, all deliveries will arrive in store within 20 business days.

A few tips to avoid returns:

  • During your shopping, carefully consult the sizing chart. As we have several brands in store, the sizing may change from one product to another.
  • Make sure to review your order before finalizing your payment.
  • You can exchange or refund in any of our stores.

Sales tax

In Canada, Mode Choc collects sales tax on products ordered through this website. The sales tax rate that will apply to an order depends on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in all provinces, except in the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sales tax is added to all orders in Quebec (9.975%).

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